Cookie Policy

Essential storage

Essential storage remembers cookie preferences, supports secure forms, rate limits abuse and keeps basic navigation working. It cannot be switched off through the analytics choice.

Analytics

Analytics helps understand page and conversion performance. It loads only after a visitor accepts analytics cookies, and the choice can be changed using Manage cookies in the footer.

Managing preferences

Use the website controls or browser settings. Rejecting analytics does not prevent access to services or the enquiry form.

Third-party content

External map links open Google Maps rather than loading tracking-heavy embeds automatically. The Control Plane loader may provide managed consent, form security and approved analytics.

How to raise a question

Quote the page title and explain what you need clarified. Keep a copy of your message and any response. A general website enquiry does not create a service instruction, vary an agreed scope or stop a legal deadline. If a tenancy, court or safety deadline may apply, obtain appropriate case-specific help promptly rather than waiting for a website-policy response.

Keeping this information current

These pages are reviewed when the website, service process or relevant requirements change. The version published here replaces earlier website wording. For an existing instruction, confirmed engagement terms and direct case correspondence take priority over general website information. Tell us if you identify an accessibility barrier, inaccurate business detail or privacy concern so it can be investigated and, where appropriate, corrected.