Confidence before instruction
Reviews and service feedback
Know who you are instructing, what work is included and how to raise a question.
Make an informed choice
Choosing support for a tenancy problem is an important decision. A useful review explains the type of work provided, the communication and the circumstances of the case. A positive experience in one case is not a promise of a court outcome or timetable in another.
Before instructing, ask about the documents needed, the agreed scope, the person handling the matter, the fee and any separate court or enforcement costs. Keep the written confirmation with your case records so both sides have a clear point of reference.
What to ask before you start
- Which part of the process does this instruction cover?
- What information is still needed to assess the case?
- What happens if the tenant disputes the claim?
- Which fees or third-party costs are separate?
- How will progress and next steps be communicated?
Start with the service you need
Our service guide explains the difference between possession, debt recovery, tracing and enforcement. The process page sets out how a case moves from a first review to any later formal action.
Read feedback in context
Look for an identifiable service and a clear account of what the provider actually did. Distinguish communication and preparation from a court decision or a tenant's response. If a review raises a question about the support you need, ask the team to explain how that issue would be handled in your own instruction.