Website Terms and Conditions

Information, not case advice

Website content is general information and does not create a professional retainer or replace advice on a particular tenancy. Law, forms and fees change.

Service instructions

A service begins only when scope, price, required information and engagement terms are confirmed. Homepage prices describe standard stages and do not cover every defence, hearing, enforcement or unusual case.

Acceptable use

Do not misuse the site, attempt unauthorised access, submit unlawful material or rely on the form for emergencies or service of legal documents.

Intellectual property

Website text, design and locally hosted assets may not be reproduced commercially without permission. Third-party rights remain with their owners.

Liability

Nothing excludes liability that cannot lawfully be excluded. Availability, court outcomes, tenant response and enforcement timing cannot be guaranteed.

How to raise a question

Quote the page title and explain what you need clarified. Keep a copy of your message and any response. A general website enquiry does not create a service instruction, vary an agreed scope or stop a legal deadline. If a tenancy, court or safety deadline may apply, obtain appropriate case-specific help promptly rather than waiting for a website-policy response.

Keeping this information current

These pages are reviewed when the website, service process or relevant requirements change. The version published here replaces earlier website wording. For an existing instruction, confirmed engagement terms and direct case correspondence take priority over general website information. Tell us if you identify an accessibility barrier, inaccurate business detail or privacy concern so it can be investigated and, where appropriate, corrected.